Support Specialist

About Twenix

'La vida no es listen and repeat.' At Twenix, we have created an English learning system for companies that connects professionals with English from day one in a personalized, simple, and fun way.

What are we looking for? 👀

At Twenix, we're on the lookout for someone to join our Support Team at our Almería office. This person will play a key role in resolving issues across teams and ensuring an outstanding experience for both our students and teachers.

What will you do on a day-to-day basis as a Support Specialist? 💪

• Support and advise students and teachers through our ticketing platform

• Act as a bridge between end users and the engineering team for complex technical issues or questions

• Contribute to develop and implement processes to improve organisation and efficiency within the Support department

• Conduct initial investigations into technical problems

• Maintain student and teacher experience with high levels of satisfaction

• Monitor user activity on the platform

• Prepare content for technical articles for both internal and external knowledge bases

• Identify recurring incidents and work on action plans to address them

Must have!!🔝

• Previous background in customer support or a similar role

• A dynamic personality and a passion for connecting with people from all over the world

• Prior experience using Zendesk or similar support platforms

• Bilingual in English and Spanish (Italian is a plus)

• Confident handling and interpreting data

• Excellent attention to detail

• Strong organisational and time-management skills

Experience🧩

• 1 - 2 years in customer service-related positions

Just some of what we offer 🎁

• Super flexible hours. We trust our people to get the job done!

• Hybrid working model, with 3 days per week in our Almería office and 2 at home.

• Regular team building activities (and some just for fun!)

• Don’t come to work on your birthday!!

• Food and as much coffee as you like in our beautiful office.

• Many other perks and training opportunities via our partnership with Cobee. 

Our values ​​❤

People: We believe that people are at the centre of all growth, so we will always strive to maintain a policy of mutual trust, humility and integrity with every member of our team.

Ambition: Both personally and professionally.

Data Driven & Customer Centric: Everything we do is based on helping our customers grow based on the data we receive every day.

Forever learning: We like to break things, learn from it and try again. We are all about constant learning.

So, do you dare to join us and blast off on the Twenix rocket? 🚀

In order to promote equality, we have adopted the following measure in our company: The candidate of the under-represented sex for the position where the vacancy has arisen will be given equal opportunity to apply for the promotion.